Frequently Asked Questions

Is Keshav Ji Silver Jewellery an authentic brand?+

Keshav Ji is the silver jewellery brand associated with JB Jewellers. Please review each product's description for its material, purity and available authenticity documentation before purchasing.

How can I place an order on Keshavji.com?+

Choose your preferred product, select the available options and add it to your cart. Proceed to checkout, enter your delivery details and complete the payment using the options displayed at checkout.

What is the delivery time for my order?+

Delivery timelines can vary depending on your location, product availability and courier service. Please check the estimated delivery information shown during checkout or in your order confirmation.

Do you ship across India?+

Shipping availability depends on the delivery PIN code and serviceability. Enter your PIN code on the product page or at checkout to check whether delivery is available to your address.

How can I track my order?+

Once your order has been dispatched, check the shipping confirmation for tracking details, if provided. You can also contact our team through the Contact Us page for assistance.

What is your return policy?+

Returns are subject to the eligibility conditions and time limits stated in our Refund and Return Policy. Please review that policy before purchasing or initiating a return.

Can I exchange my silver jewellery?+

Exchange eligibility depends on the product and the conditions stated in our Refund and Return Policy. Contact our team before sending an item back to confirm the applicable process.

How does the refund process work?+

Approved refunds are processed according to our published refund policy. Eligibility, processing time and the method of refund depend on the applicable terms and original payment method.

Can I cancel my order after placing it?+

Cancellation depends on your order's processing and dispatch status and the applicable policy. Contact us as soon as possible with your order details. A cancellation cannot be guaranteed once an order has been processed or dispatched.

Are your silver products hallmarked or certified?+

Hallmarking and certification depend on the specific product and applicable requirements. Please check the individual product listing or contact us to confirm whether a particular item carries a hallmark or certificate. Do not assume that every item is BIS hallmarked.

How can I check the purity of a silver product?+

Check the product listing for the stated silver purity, material details and any supporting documentation. For a specific item, contact our team before purchasing if you need clarification about its composition or certification.

Will the product look exactly like the photos?+

We aim to represent our products accurately. Slight differences in colour, finish or appearance may occur due to lighting, photography and screen settings. Please read the product description and review all available images before ordering.

What payment methods do you accept?+

Available payment methods are displayed during checkout. The options shown for your order are the applicable methods available at the time of purchase.

Do you offer discounts or promotional codes?+

Promotional offers may be available from time to time. Check the website for current offers and read each promotion's eligibility conditions, validity and exclusions before applying a coupon.

How can I use a discount coupon?+

Enter your valid discount code in the designated field at checkout and apply it before completing your order. The discount will be subject to the coupon's terms, minimum order value and eligible products.

How should I care for my silver jewellery?+

Keep your jewellery dry when possible, avoid direct contact with perfumes, chemicals and cleaning products, and store it separately in a clean, dry pouch. Use a soft silver-cleaning cloth appropriate for the item's finish.

Why does silver jewellery sometimes tarnish?+

Silver can naturally tarnish when exposed to air, moisture, sulphur-containing substances and certain chemicals. Proper storage and regular gentle cleaning can help maintain its appearance.

Where can I read your Terms & Conditions?+

Read the complete Terms & Conditions before placing an order. These terms should be read alongside the applicable shipping, refund and privacy policies published on our website.

How is my personal information used?+

Please refer to our Privacy Policy for details about the personal information collected through the website, how it is used and the applicable privacy practices.

How can I contact Keshav Ji customer support?+

Visit our Contact Us page to find the available contact methods. For order-related enquiries, include your order number and a brief description of your question.